1. Products can only be returned for credit within 7 days from invoice date even if The Common Good Coffee Company is at fault. If The Common Good Coffee Company is not at fault and the customer wishes to return product, the customer will: 1.1. Pay the cost of freight of the goods both to them and back to The Common Good, 1.2. Pay the cost of freight of the goods back to The Common Good Coffee Company if returning for credit and then received a replacement item of the same quantity.
2. Returned products can only be credited at the value equivalent to the current market value of the products.
3. Damaged goods are not eligible for return. Products to be returned must have a returns authorisation (RA) number clearly visible on the outside of the package (NOT on original carton), and the product must be unopened and in a re-sellable condition acceptable by The Common Good.
4. Any goods that have been written on or defaced by you or your courier will not be eligible for return.
5. The Common Good Coffee Company will only accepts complete cartons with no items missing. The Common Good Coffee Company does not accept for credit sleeves of products nor individual items.
6. Approved product returns must be returned to The Common Good Coffee Company within 5 days of the RA number being issued or the goods will be declined and returned to you at your cost.
7. All returns outside the above conditions are subject to a minimum 20% restocking fee, if and only if The Common Good Coffee Company agrees to accept the return at the sole discretion of The Common Good Coffee Company. The Common Good Coffee Company is under no obligation to accept returns of Product from Customers.
Online orders will be processed and dispatched either same day or within 1-2 business days. Unless specified. Our preferred courier partner is Toll. We offer Point-to-point deliveries. Parcels are delivered directly from the pick up location to its destination. GPS enabled system, we can live track your parcel.
The Common Good Coffee Company does not accept responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our website.